000-029 dumps
Section 1 Establish the Customer’s Baseline
Given the need to evaluate a customers environment, analyze the technical environment including networking, hardware, software, and security, so the customers environment has been evaluated.
With emphasis on performing the following tasks:
Determine size of environment (servers, locations, etc).
Determine which operating systems are being used.
Determine which third party products are in use (database, application servers, etc).
Determine which authentication and security protocols are in use.
Determine which hardware is in use and available for future expansion.
Determine the number of assets to be managed.
Given the need to understand the customer environment, analyze other third party applications the customer has including ERP applications like Service Access Point, Oracle, Seibel, PeopleSoft, or home grown application, and also IT Governance application, IT Monitoring application, IT application development application, IT asset discovery application for ITAM/ITSM, so that the current solution is identified and a migration or integration path is identified.
With emphasis on performing the following tasks:
Determine the application currently in use.
Determine weakness or pain the customer has with their current application.
Determine how the current application is integrated with other applications.
Determine if the customer wants to migrate to a new system.
Determine if they plan to include any other application into the system.
Given the need to understand how best to position IBM solution to the customer, the solution advisor should analyze the competitive products that the customer is picking and the reason behind it. This will help understand customer�s budget and the mindset towards IBM, so that the IBM solution is appropriately based on customer requirements and competition.
With emphasis on performing the following tasks:
Determine the competitive products the customer is considering.
Determine how IBM solution compares with the competitors solution.
Determine how IBM solution is positioned.
Determine customer mindset towards IBM Tivoli Software solution.
Determine probable budget for the total solution.
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