000-028 Test information:
Number of questions: 55
Time allowed in minutes: 90
Required passing score: 67%
000-028 Test languages: English

Section 1-Planning
Given the company organization chart, schedule an introductory meeting with the customer sponsor and identify all interested parties so that a list of key players and decision makers with corresponding roles and responsibilities is created.

With emphasis on performing the following tasks:
Identify stakeholders.
Identify implementers.
Identify customers.
Identify stakeholder roles.
Identify implementer roles.
Identify customer roles.
Compile a list of role and responsibilities.

Given the contact information from the client and organization charts, meet with stakeholders, implementers and client’s customers and identify and validate experts so that a list of experts is compiled.

With emphasis on performing the following tasks:
Contact the stakeholder.
Identify stakeholder�s expert(s).
Contact the client�s implementers.
Identify client’s implementers expert(s).
Contact the client�s customers.
Identify client�s customers experts(s).
Compile a list of experts in the client�s environment.

Given IBM organizational information, identify all personnel in relevant roles so that Service Availability and Performance Management roles are clearly identified for all relevant personnel in the organization.

With emphasis on performing the following tasks:
Interview individuals.
Verify Job title.
Determine formal job responsibilities and roles relevant to Service Availability and Performance Management.
Determine informal responsibilities and role relevant to Service Availability and Performance Management.
Document roles.
Provide client for review.

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